How do I file a claim with my Chase United Club Infinite card?

Visit chasecardbenefits.com or call 1-800-350-2919. Reporting deadlines vary by benefit: 20 days for baggage and lost luggage, 60 days for trip delay, 90 days for purchase protection. Submit all documentation within 90 to 365 days depending on the benefit.

What is the benefits phone number for the Chase United Club Infinite card?

Call 1-800-350-2919 in the United States, available 24/7. Outside the US, call collect at 001-214-503-2953. This number covers all benefits including emergency evacuation, travel assistance, and claims.

Does the United Club Infinite card cover trip cancellation?

Yes. The card reimburses non-refundable prepaid travel expenses up to $10,000 per covered traveler, $20,000 per trip, and $40,000 per 12-month period. Covered reasons include illness, severe weather, death of a family member, quarantine, military orders, and jury duty. Pre-existing conditions are excluded if they arose in the 60 days before booking.

Is the United Club Infinite rental car coverage primary or secondary?

The CDW is primary worldwide: the card pays before your personal auto insurance in the US and everywhere else. The only exception is New York residents who carry personal automobile insurance, for whom coverage is secondary inside the United States. You must decline the rental company's own CDW to activate coverage.

Does the United Club Infinite cover emergency medical evacuation?

Yes. Emergency Evacuation and Transportation covers up to $1,000,000 in transport costs when you become seriously ill or injured more than 100 miles from home on a trip of 5 to 60 days. Evacuation must be authorized and arranged by the benefit's service provider in advance. The benefit does not cover hospital fees or medical bills.

Does the United Club Infinite card cover hospital fees abroad?

No. Emergency Evacuation covers the cost of transporting you to the nearest hospital or back to your home country, but does not pay hospital bills or medical treatment costs. Travel & Emergency Assistance provides 24/7 referrals to local doctors and hospitals, but all medical costs remain the cardholder's responsibility.

What is excluded from United Club Infinite travel insurance?

The main exclusions are: hospital fees abroad (only transport covered), missed connections, hotel theft, and personal liability. Trip cancellation excludes pre-existing conditions, change of plans, pandemic or epidemic cancellations, and trips over 60 days. Emergency evacuation requires pre-authorization from the service provider.

Does the United Club Infinite card include roadside assistance?

Yes. The card includes roadside assistance in the US and Canada, covering up to $50 per service event for a maximum of 4 events per year. Services include towing, tire change, battery jump-start, lockout (no key replacement), fuel delivery of up to 2 gallons, and winching. Charges above $50 are billed to the cardholder.

What does the Chase United Club Infinite card actually cover?

Chase·$695/year·Visa Infinite

Pauline LauroreAuthor of HelloSafe's card insurance reviewsUpdated June 15, 20268 min read

3,2/5Car Rental gap.Independent review · verified June 2026

Travel Insurance

3,5

Car Rental

2,5

Protection

2,5

Our Verdict · Travel Insurance

Our take on travel insurance for the Chase Chase United Club Infinite

Expert review · Pauline LauroreAuthor of HelloSafe's card insurance reviews

The United Club Infinite is one of the strongest travel insurance packages available on a US credit card. Trip cancellation reimburses up to $10,000 per covered traveler when illness, weather, or another covered reason forces a cancellation. Trip delay kicks in after 12 hours with up to $500 per traveler for meals and lodging. Emergency evacuation covers transport to the nearest hospital and repatriation up to $1,000,000 when you are more than 100 miles from home on a trip of 5 to 60 days. The evacuation benefit must be coordinated through the card's service provider in advance. Baggage delay pays $100 per day for up to 3 days after a 6-hour wait. Lost luggage reimburses up to $3,000 per traveler. Travel Accident Insurance pays up to $500,000 on common carrier travel and $100,000 on 24-hour travel accidents. The main gaps are hospital fees abroad, which this card does not cover, and missed connections.

What works on travel

Trip cancellation up to $10,000 per traveler for covered reasons including illness, weather, and death
Trip delay coverage up to $500 per traveler after a 12-hour delay
Emergency evacuation and transportation up to $1,000,000
Baggage delay and lost luggage reimbursement both included
Travel Accident Insurance up to $500,000 (Common Carrier) and $100,000 (24-hour)

Where travel breaks down

No emergency medical coverage for hospital fees abroad
No missed connection benefit
Trip delay threshold is 12 hours, which is higher than some competing premium cards
Emergency evacuation must be pre-authorized by the service provider or costs are not covered
Pre-existing conditions excluded from trip cancellation (60-day look-back)

Notre méthodologie

Chez HelloSafe, notre expert examine chaque année les contrats, les avis clients et les tarifs du marché. Analyse indépendante, sans influence commerciale sur les notes attribuées.

Travel Insurance · 11 guarantees

What does my United Club Infinite card cover for travel?

Quality, not just caps

Guarantee

Status

Limit · Cap

Trip cancellation

$10,000

Covered

$10,000

Secondary coverage. Report the cancellation or interruption to your travel supplier immediately to avoid forfeiting refundable expenses.

Medical fees abroad

Not covered

Medical repatriation

$1,000,000

Covered

$1,000,000

If hospitalized for more than 8 days, the benefit can arrange and pay for an economy-class round-trip ticket for a relative or friend. Accompanying minors will also be returned home.

Trip interruption

$10,000

Covered

$10,000

Secondary coverage. Notify your travel supplier immediately when interruption occurs.

Transport delay

$500

Covered

$500

Secondary coverage. Keep all itemized receipts. File a claim within 60 days of the delay.

Missed connection

Not covered

Lost luggage / theft

$10,000

Covered

$10,000

Rental vehicle return costs to the nearest agency are also covered under Trip Interruption.

Baggage delay

$100

Covered

$100

Maximum $300 total (3 days at $100/day). Report the delay to the carrier before leaving the airport. Secondary coverage.

Baggage loss

$3,000

Covered

$3,000

Sub-limits: $500 for jewelry/watches, $500 for cameras/electronics. New York residents: $2,000 per bag, $10,000 for all covered travelers per trip. Secondary coverage.

Personal liability

Not covered

Hotel theft protection

Not covered

We source benefits from official card guides, but PDFs are sometimes hard to obtain or update. Spotted something off?

Report an error Send updated PDF

Coverage Radar

Where the Chase Chase United Club Infinite wins, and where it loses

An 8-dimension snapshot compared to the Amex Platinum and the average premium travel card.

Compare

Chase United Club InfiniteThis card3.2/5?

$695/yr

With travel insuranceIdeal

Complete coverage · 5.0 / 5

Premium card avg.

$150 avg. annual fee

Amex Platinum

American Express · $695/yr

Click a layer to highlight its scores on the radar.

Side-by-side comparison

Alternatives to the Chase Chase United Club Infinite

HelloCard.sideBySide.subtitle

Card	This card Chase United Club Infinite Chase · $695/yr 3.2/5?	Sapphire Reserve Chase · $795/yr 3.9/5?	Premium Rewards Elite Bank of America · $550/yr 3.2/5?	Sapphire Reserve Business Chase · $795/yr 3.7/5?
Trip cancellation Per person, per trip cap	$10,000 / traveler	$10,000 per person 13 covered reasons	$2,500 per person Common Carrier fare only	$10,000 per person All prepaid travel
Emergency medical Hospital bills abroad	Not covered Cover this gap →	$2,500 \| $50 deductible $50 deductible	Not covered	$2,500 Reimbursement only
Emergency evacuation Air ambulance + repatriation	$1,000,000	$100,000 \| pre-auth required Pre-authorization required	$50,000 Pre-authorization required	$100,000 Pre-authorization required
Trip delay trigger Hours before benefits kick in	$500 / traveler	$500 after 6 hours Trigger: 6 hours	6h / $500/ticket Trigger: 6 hours or overnight	6h / $500 Trigger: 6 hours or overnight
Rental CDW Primary or secondary	$60,000	Primary / $75,000 Primary coverage	Primary / $75,000 Primary coverage	Primary / $75,000 Primary coverage

StrongLimited / misleadingNot covered

Data verified against each card's Guide to Benefits, May 2026.

Card Benefit Services

1-800-350-2919

Covered under card benefits · 24/7

Travel & Emergency Assistance

001-214-503-2953 (collect)

Service coordination only. All costs at cardholder's expense · 24/7

Benefit administrator: Card Benefit Services

Claims & pre-authorizations

How to file a claim

Call or go online

Contact Card Benefit Services at 1-800-350-2919 or visit chasecardbenefits.com. Report most claims within 20 to 60 days of the incident, depending on the benefit.

Gather your documents

Collect your card statement (last 4 digits), travel itinerary, original receipts, and any carrier, police, or medical reports relevant to your claim.

Submit within the deadline

Submit all required documents within 90 to 365 days of the incident, depending on the benefit. Check the specific benefit section for exact deadlines.

Visit chasecardbenefits.com or call 1-800-350-2919. Reporting deadlines vary by benefit: 20 days for baggage and lost luggage, 60 days for trip delay, 90 days for purchase protection. Submit all documentation within 90 to 365 days depending on the benefit.
Call 1-800-350-2919 in the United States, available 24/7. Outside the US, call collect at 001-214-503-2953. This number covers all benefits including emergency evacuation, travel assistance, and claims.
Yes. The card reimburses non-refundable prepaid travel expenses up to $10,000 per covered traveler, $20,000 per trip, and $40,000 per 12-month period. Covered reasons include illness, severe weather, death of a family member, quarantine, military orders, and jury duty. Pre-existing conditions are excluded if they arose in the 60 days before booking.
The CDW is primary worldwide: the card pays before your personal auto insurance in the US and everywhere else. The only exception is New York residents who carry personal automobile insurance, for whom coverage is secondary inside the United States. You must decline the rental company's own CDW to activate coverage.
Yes. Emergency Evacuation and Transportation covers up to $1,000,000 in transport costs when you become seriously ill or injured more than 100 miles from home on a trip of 5 to 60 days. Evacuation must be authorized and arranged by the benefit's service provider in advance. The benefit does not cover hospital fees or medical bills.
No. Emergency Evacuation covers the cost of transporting you to the nearest hospital or back to your home country, but does not pay hospital bills or medical treatment costs. Travel & Emergency Assistance provides 24/7 referrals to local doctors and hospitals, but all medical costs remain the cardholder's responsibility.
The main exclusions are: hospital fees abroad (only transport covered), missed connections, hotel theft, and personal liability. Trip cancellation excludes pre-existing conditions, change of plans, pandemic or epidemic cancellations, and trips over 60 days. Emergency evacuation requires pre-authorization from the service provider.
Yes. The card includes roadside assistance in the US and Canada, covering up to $50 per service event for a maximum of 4 events per year. Services include towing, tire change, battery jump-start, lockout (no key replacement), fuel delivery of up to 2 gallons, and winching. Charges above $50 are billed to the cardholder.